Senior IVR Developer

Responsibilities

Design / Develop applications using well defined methodologies, patterns and standards Aware of development practices, technologies, and security implications Review, test and debug team members' code Manage deployment of CVP components across Cisco servers Knowledge of software unit testing and integration testing practices, procedures Identify and analyse user requirements Write well-designed, efficient, secure code Java / JEE, Web Development Experience Support and maintain existing ICM applications - troubleshoot and fix defects, perform maintenance activities Scripting knowledge for creating a new call flow and understanding modification of existing scripts Knowledge of : Call Control, Multimedia Contact Centers, Skillgroup & agent mapping, IVR Scripts; Technical understanding in VXML, SSML, XML, JAVA, JavaScript, Rest APIs, Portals, Database architecture Qualifications

Bachelor\'s Degree required in Computer Science or equivalent (a combination of education and experience will be considered) High level of English interpersonal skills and communication skills both written and oral. Experience

6+ years of proven work experience as an IVR Developer or similar role Up-to-date knowledge of JAVA and web technologies Skills to design, develop and implement Cisco CVP (Customer Voice Portal) & ICM IVR scripts Experience with small / medium sized teams Strong understanding of application development methodologies and approaches Knowledge of core banking systems applications and other ERP systems, Linux Operating Systems Good problem-solving skills, interviewing and workshop facilitation for requirements gathering; ability to estimate implementation timeframes Behavioural Competencies

Planning, budgeting and priority activities management / Interpersonal skills Managerial and leadership skills / Team spirit / Problem solving / Good communication skills Senior / Employment Details

Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Industries : IT Services and IT Consulting Referrals increase your chances of interviewing. Get notified about new Senior Developer jobs in Riyadh, Riyadh, Saudi Arabia.

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