Sales Operations Manager

Job Title Sales Operations & Assistant to the Chief Business Officer (CBO)

Department Commercial / Business Office

Reports To Chief Business Officer

Role Summary Run day-to-day sales operations and support the CBO. Track sales targets and KPIs, keep the CRM clean, produce clear reports, and manage relationships with banks and partners.

Key Responsibilities

Monitor sales progress by product, channel, and salesperson.

Maintain accurate CRM data and resolve gaps promptly.

Build monthly and quarterly KPI reports and dashboards.

Track pipeline health and deal stages; flag risks early.

Coordinate handover from sales to onboarding and operations.

Manage sales proposal templates and contracts.

Support for CBO

Prepare briefs, decks, and meeting summaries.

Manage calendars, follow-ups, and action lists.

Draft and organize bank onboarding documents and checklists.

Coordinate with internal teams and external partners.

CRM and Reporting

Own CRM configuration, fields, views, and hygiene rules.

Standardize activity logging and stage definitions.

Run routine reports : targets vs. actuals, conversion, and cycle times.

Support audits and board-pack inputs related to sales.

Qualifications

Bachelor’s in Business, Finance, Marketing, or similar.

2–3 years in sales operations, commercial coordination, or executive support; fintech or banking is a plus.

Strong Excel and PowerPoint skills; hands‑on experience with CRM tools.

Clear written and spoken English and Arabic.

High attention to detail; able to handle confidential work.

Skills and Behaviors

Data‑driven, organized, and deadline‑reliable.

Simple, clear communication.

Comfortable with fast changes and shifting priorities.

Understanding of payments, merchant onboarding, and partner workflows.

Seniority Level Entry level

Employment Type Full‑time

Job Function Sales and Business Development

Location Riyadh, Saudi Arabia

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