Project Manager

Project Manager - Asset & Facilities Management Success Profile Reporting to Division / Function Base location Date Job ID Job family Band / Level Serco Leadership Tier Section 1: Role and organisational context Key purpose The Project Manager will lead Task One: Establishment and Operation of the Asset & Facilities Management Office (AFMO). The role is responsible for planning, managing, coordinating, and delivering all AFMO establishment components, including strategy development, lifecycle planning, governance frameworks, performance management, procurement frameworks, policies & procedures, capability building, and knowledge transfer. The Project Manager ensures that all deliverables are aligned with the clients strategic objectives, ISO 55000 standards, sustainability principles, and best-practice facilities management frameworks. Structure and reporting relationship The role reports to the Project Lead / Program Director and works closely with multidisciplinary workstreams including digital, operations, engineering, and stakeholder coordination teams. Section 2: Role essentials Based on the specific requirement of the role Key accountabilities A. Project Leadership & Governance Lead end-to-end delivery of AFMO Establishment in line with contractual scope and timelines. Develop and manage the project plan, WBS, milestones, risks, issues, and dependencies. Establish project governance including reporting, approvals, documentation standards, and risk management. Ensure strategic alignment between asset management, operations, and the projects objectives. B. AFMO Strategy & Operating Model Lead the development of the AFMO strategic framework, lifecycle role, sustainability principles, and long-term operational strategy. Develop the proposed operating model, organizational structure, roles, and responsibilities. Translate strategy into executable operational plans. C. Performance Management Framework Lead the creation of the performance management manual aligned with operational needs. Develop the service provider performance manual and full KPI framework. Introduce monitoring mechanisms, scorecards, reporting templates, and performance dashboards. D. Policies, Procedures & Operational Documentation Oversee the development of comprehensive AFMO policies, procedures, SOPs, workflows, and templates. Ensure alignment with ISO 55000, ISO 41001, sustainability, and the Authoritys internal regulations. Manage rollout, training, and operationalization of developed frameworks. E. Procurement Strategy & Supplier Management Lead the development of the FM procurement strategy in alignment with the operational model. Oversee supplier management procedures, technical/financial evaluation methodologies, and procurement SOPs. Support the knowledge base and continuous development of procurement capabilities within AFMO. G. Data Governance & Digital Integration Coordinate with digital/Maximo teams to establish: Data governance principles Asset data quality requirements Integration of AFMO workflows with digital platforms Ensure accurate data mapping, validation, and operational usability. H. Stakeholder Management & Communication Act as the primary interface with stakeholder groups including, internal departments, service providers, and external consultants. Facilitate workshops, alignment sessions, technical meetings, and approvals. Ensure clear communication, documentation, and alignment across all parties. I. Quality Assurance & Compliance Ensure all deliverables meet: International best practices ISO standards Client expectations Contractual obligations Conduct internal quality reviews before submissions. Essential technical and professional skills, knowledge and qualifications Qualifications & Experience Essential Bachelors degree in engineering, Facilities Management, Asset Management, or related field. 1015 years of progressive experience in asset management, facilities management, PMO establishment, or large-scale transformation programs. Mandatory experience in the Kingdom of Saudi Arabia (KSA), including work with government entities, regulatory frameworks, mega-project environments, or public-sector authorities. Proven experience in establishing or operating: AFMO / FMO / AM offices Governance frameworks Policies, SOPs, and performance systems Knowledge of: ISO 55000 (Asset Management) ISO 41001 (Facilities Management) Performance management frameworks & KPIs FM procurement and technical evaluation Experience working in complex stakeholder environments and government ecosystems. Preferred Masters degree in Engineering, Business, or Asset Management. Professional certifications such as PMP, PMO-CP, CFM, IAM, ISO 55001 Auditor. Prior experience working with ministries, authorities, or giga/infrastructure projects in KSA. Familiarity with Maximo, CAFM platforms, or asset data governance best practices. Additional / special features of the role Strong leadership and project governance capability. Excellent communication and high-level stakeholder management. Advanced report writing and documentation skills. Deep understanding of FM/AM operating models, supplier management, and lifecycle planning. Strong problem-solving, analytical ability, and decision-making. Mastery of project management tools (MS Project, Primavera, Smartsheet, etc.). Section 3: Leadership essentials Based on the Serco Leadership Tier Team Member Winning good business Delivers Customer Service Sees those they interact with as customers and seeks to identify and meet needs, taking swift action to resolve issues with integrity. Always alert to the customers point of view and demonstrates a sense of urgency. x Solves Problems Identifies problems within own area of remit and takes responsibility for finding a solution regardless of the causes. x Generates Ideas Identifies innovative ideas and solutions for everyday work problems that contribute to on-going continuous improvement and add value to the customer. x Delivers Against Own Objectives In accordance with the Serco Values, follows through and meets personal commitments in an organised and methodical manner. x Demonstrates Personal Drive Actively works towards ambitious personal goals, demonstrates enthusiasm and energy toward all aspects of work. Shows drive to make a difference to others at work. x Executing brilliantly Gains Others Trust Interacts with others in a supportive way and in accordance with our Values. x Communicates Effectively Clearly and concisely conveys information and ideas that engage others. x Demonstrates Collaboration Demonstrates proactive team working and collaboration with others, role modelling the belief that the whole of the team is greater than the sum of individual efforts. x Adapts to Change Maintains effectiveness when experiencing changes in work responsibilities or environment. x A place people are proud to work Respects Difference Shows respect for individual differences and perspectives amongst colleagues. x Assumes Responsibility Effectively manages their time, resources and relationships to ensure that work is completed efficiently. x Supports Colleague Development Supports the development of colleagues through the provision of timely and constructive feedback and by willingly sharing own skills, knowledge and networks. x Maintains Composure Remains calm in uncertain or challenging situations and consistently behaves in a manner that is acceptable to others. x Demonstrates Self Development Takes responsibility for ones own personal impact and development, focusing on increasing self-awareness as well as identifying new areas for learning and professional development and creating learning opportunities. x