Partnership Manager - MENA & India

About Insider We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have celebrated our $500M Series E funding round, led by General Atlantic. We have unlocked unicorn status following our Series D round and are backed by top investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oréal, Singapore Airlines, Virgin, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and more. Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape : Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023, among other recognitions. Our team operates in 27+ countries with a commitment to social impact through initiatives like 100Projects SheCodes, SheLeads, and SheMarkables.

Behind these achievements is a talented team that moves fast and agile, creates cutting-edge products, and aims to make an impact. If you want to join us on this journey, keep reading.

Role Overview The Partnership Director will drive Insider’s growth through forming and managing mutually beneficial commercial relationships with Insider’s Channel Partners (both Solution Partners and Technology Partners) in the MENA region (Middle East, Africa & India).

You will work cross-functionally with marketing, sales, onboarding and customer success teams to execute GTM partnership strategies and programs that drive partner selection, onboarding, enablement, and business through and with channel partners (System Integrators, Digital Agencies, Full Service Consultancies & Managed Service Providers) in your region. You will also drive GTM activities with high-priority Technology Partners (ISVs) in the region. A thorough understanding of Insider’s product capabilities, sales processes, and partner ecosystem is required to ensure the GTM engine is primed to collaborate with strategic partners and drive mutual growth.

Responsibilities

Build a Solution Partner ecosystem (System Integrators, Digital Agencies, Full Service Consultancies, Managed Service Providers, and Independent Software Vendors) aligned with your region’s ideal customer profile and target accounts

Develop commercial relationships with Partners in the region

Collaborate with Partners to build joint value propositions

Ensure Insider sales & customer success teams in the region are enabled on the partner’s offering and the joint value proposition

Ensure partners’ sales & customer success teams understand Insider’s offering and the joint value proposition

Develop and manage business plans to drive business through and with partners

Collaborate with regional sales teams to support new acquisitions and expansion deals with the help of partners

Generate leads and manage pipeline generated through and with partners

Collaborate with internal teams to grow channels for Insider : Sales, Marketing, Onboarding & Customer Success

Leverage partners to continually enhance Insider’s brand recognition

Collaborate with regional field marketing to drive co-marketing activities at Insider events and sponsored trade shows

Work with Insider global offices to improve partnership practices, grow the partner portfolio, create GTM plans, and manage growth opportunities

Qualifications

BS / BA degree required

5+ years of experience in partner sales and business development; prior leadership experience in SaaS and managing relationships with digital agencies, consultancies, system integrators, and ISVs

High level of business acumen with strong analytical skills

Deep understanding of Solution Selling and the value Partners bring to Insider’s growth

Strong ability to create high-quality, customer-facing content including presentations and datasheets

Excellent project management skills; able to manage multiple ongoing projects to meet deadlines

Experience managing executive relationships with partners (SIs, DAs, FSCs, MSPs, ISVs)

Ability to set clear targets with partners and develop plans to achieve them

Demonstrated ability to work cross-functionally with both large and smaller channel partners

Experience with B2B SaaS business model; experience in the marketing technology space preferred but not required

Benefits and Culture

Opportunity to work in an international, diverse, and inclusive environment

Join an industry shaping the future of customer experiences

Unlimited global networking opportunities

Shareowner option for eligible employees

Access to training resources and Udemy’s business plan with thousands of courses

Opportunity to share skills, deliver training, and run workshops

Engaging team activities and a flexible dress code

We provide equal opportunity in a zero-discrimination workplace and welcome everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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