E- Commerce Operations Manager

Job Description

Black & Grey HR is recruiting for a leading retail group in the KSA. Our client is looking to hire an E-commerce Operations Manager who will be responsible for managing and optimizing e-commerce operations, quick commerce, and last-mile development. This pivotal role will focus on streamlining in-store and partner-based e-commerce processes, implementing efficient SOPs, and scaling online grocery delivery and click & collect services. The Manager will drive the Q-commerce strategy by expanding into key markets, onboarding and collaborating with partners, and ensuring exceptional delivery speed and customer satisfaction. Additionally, the role will support the design and execution of scalable last-mile solutions that balance speed, cost, and customer expectations while strengthening relationships with logistics providers and internal stakeholders to improve KPIs and enhance the overall customer experience.

Key Responsibilities :

Operational Development

• Collaborate with the field team and operations team to manage and optimize e-commerce operations within stores and across strategic retail partners.
• Develop and implement standard operating procedures (SOPs) that ensure efficient picking, packing, and order fulfilment processes.
• Lead the scaling of online grocery delivery and click and collect services, ensuring seamless coordination between store operations, technology, and customer service.

Quick Commerce Expansion

Last Mile Development

Requirements

Benefits

Attractive Salary + Benefits