Admissions and Parent Experience Manager

Admissions and Parent Experience Manager

Join to apply for the Admissions and Parent Experience Manager role at Cognita Schools.

Working with us

Together, Cognita schools provide a uniquely global education that goes beyond grades, developing academic excellence alongside adaptability, agency, and the positive attitudes that prepare young people to grow, thrive, and find success in a rapidly evolving world.

Cognita Middle East has 14 schools within its portfolio, including : RGS Guildford Dubai, Repton Dubai, Repton Al Barsha and Repton Abu Dhabi, Horizon English School, Horizon International School, Ranches Primary School and Al Ain English Speaking School in the UAE, Dasman Bilingual School in Kuwait, Downe House Riyadh and King’s College Riyadh in Saudi Arabia, Downe House Muscat and Cheltenham Muscat in Oman, and King’s College Doha in Qatar.

Job Overview

We are seeking an experienced and strategic Admissions and Parent Experience Manager to lead the admissions lifecycle and parent engagement experience at King’s College Riyadh Sedra. This pivotal role oversees the full journey from initial enquiry through to enrolment, while fostering strong and positive relationships with prospective and existing families to guarantee their satisfaction and retention.

The role requires a proactive, empathetic, and strategic individual who can articulate the school’s ethos and offerings, actively listen, and address the needs and concerns of parents with a strong focus on delivering unparalleled customer service.

What You’ll Do

• School Launch & Parent Journey Design

Lead the setup and execution of all parent-facing operations and communications for the successful launch of the school.

Lead the creation and deployment of all parent‑facing marketing and admissions communications, ensuring brand consistency in alignment with Cognita and King’s College Riyadh Brand Guidelines.

Spearhead initiatives aimed at elevating parent satisfaction, driving engagement, and delivering an outstanding parent journey.

Lead the King’s College Riyadh Reception and Parent Experience team to deliver a seamless application process for prospective families.

Support the Principal and Regional Head of Parent Experience with the analysis of admissions activities and reporting of KPIs, developing strategies to exceed growth targets.

Engage in proactive relationship‑building with families to support retention and community engagement.

Quality assurance of all parent communication, ensuring alignment with King’s College values and brand guidelines.

Lead and inspire the admissions and parent experience team to achieve shared objectives.

What We’re Looking For

Bachelor’s degree in business, marketing, communications, or a related field.

Minimum of 7 years of experience in customer service, hospitality, or relationship management.

Exceptional interpersonal, communication, and presentation skills.

Passionate about providing exceptional customer service and contributing to the success of the educational journey.

If you are driven by challenge and aspire to make a lasting impact, we invite you to apply and be a key player in shaping the future of the King’s College Riyadh and Cognita schools.

Cognita is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers, and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing

Industry : Education Management

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