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Director of Data Analytics (Loyalty)

Director of Data Analytics (Loyalty)

Michael PageJeddah, Makkah Region, Saudi Arabia
30+ days ago
Job description

Join to apply for the Director of Data Analytics (Loyalty) role at Michael Page

The hiring organisation is a well-established entity within the retail industry, known for its innovative approach to loyalty programs.

Job Description

Analytics Strategy & Leadership

  • Define and execute the data and analytics roadmap for loyalty, CRM, and marketing programs.
  • Build and mentor a high-performing team of data scientists, analysts, and BI specialists.
  • Foster a data-driven decision-making culture across the organization.

Loyalty & CRM Analytics

  • Design and measure loyalty program strategies to improve retention, engagement, and ROI.
  • Leverage AI / ML for personalization, segmentation, and churn prediction.
  • Monitor and optimize customer lifetime value (CLV) across all segments.
  • Deliver omnichannel analytics that integrate data from in-store, eCommerce, app, and digital platforms.

    • Insights & GTM Strategy

  • Partner with marketing and commercial teams to shape go-to-market (GTM) strategies driven by customer insights.
  • Provide recommendations on reward structures, promotional campaigns, and customer journeys to maximize impact.
  • Develop executive dashboards and KPIs to track loyalty program performance and GTM effectiveness.

    • Data Management & Governance

  • Oversee data integration across POS, CRM, eCommerce, mobile, and digital channels.
  • Ensure data quality, governance, and compliance with industry standards.
  • Drive adoption of cloud-based analytics platforms and scalable data models.

    • The Successful Applicant

    A successful Director of Data Analytics (Loyalty) should have :

  • Minimum degree qualified, Masters is preferred, with past experiences in loyalty programs within retail, restaurant chain, banking or airlines.
  • 12+ years of experience in data analytics, with at least 5 years in leadership roles.
  • Exceptional communication and stakeholder management skills, with experience influencing C-level executives.
  • Strong expertise in retail, loyalty program design, CRM, and omnichannel analytics.
  • Proven success in customer segmentation, CLV modelling, and GTM strategy enablement.
  • Proficiency in cloud-based analytics platforms, strong technical understanding of AI / ML methodologies.
  • Excellent business acumen with the ability to translate analytics into strategic recommendations.

    • What's on Offer

  • An attractive salary package in the range of SAR 60,000 to SAR 65,000 annually.
  • Comprehensive benefits package (details to be confirmed).
  • Opportunity to work in a leadership role within a large organisation in the life science industry.
  • A permanent position based in Jeddah, offering stability and long-term career growth.
  • Access to cutting-edge analytics tools and technologies.

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    Director Of • Jeddah, Makkah Region, Saudi Arabia