Application Executive / Specialist – Molecular Biology - Western Zone

Application Executive / Specialist – Molecular Biology - Western Zone - (459)

About Zahrawi Group

Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries. Job Brief

The incumbent is accountable to train customers on the products and provide application technical support (Non-Engineering). Participate in the development of Molecular Biology unit strategies for Zahrawi KSA and support the sales team. ACCOUNTABILITIES

Adhere to all Zahrawi Policies & Procedures as applicable. Market Knowledge :

Conduct market research to identify new potential customers. Analyze market trends to identify new products in the market and understand their advantages and disadvantages. Plan and assist with new product releases and events. Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. Business Development :

Conduct scientific discussions with end users to find out their new requirements and opportunities. Discuss with end users to update and educate them on new products and possibilities. Learn about the weaknesses of competitors and strengths of our products and update our team accordingly. Conduct regular visits to all customers to ensure quality service and inform the team about sales leads. Application :

Provide technical assistance, troubleshooting, and training to existing & potential users of MBU products. Introduce and provide demos of new products to end users. Match and fill the Project Specification sheets and Requirements. Prepare and suggest consumables lists by studying the needs of each customer to promote reagents and consumables sales. Attend customer calls regarding supply and inform sales team. Coordinate conferences and materials. Conduct workshops and provide application training. Complete validation processes for every product in MBU. Assist customers with the equipment they are using. Run validation tests with customers to ensure they fully understand how to use the equipment. Solve any issues customers might face while using the equipment. Support the sales team in handling projects in terms of specifications and technical comparison discussions with end users. Coordinate with the sales team to gather competitive intelligence and provide scientific arguments. Assist sales teams during technical discussions. Prepare training certificates for customer training attendees. Service Team Coordination :

Coordinate with service engineers for installation, preventive maintenance, and rectifications, and plan training accordingly. Communication with Principal Companies :

Communicate with principals on technical information. Address customer queries that cannot be resolved internally. Stay updated with the latest training schedules and materials. Attend all relevant webinars conducted by principals. Transfer new technical information from principal companies to all concerned parties, especially regarding software updates or instrument incompatibilities. REQUIREMENTS

Education :

Bachelor’s Degree in Medical Laboratory / Biotechnology or related science. Experience :

2+ years of experience in a Molecular Biology lab. Experience related to RT-PCR Workflow and Techniques, Electrophoresis & Blotting including imaging, NGS Workflow & Techniques, NGS QC Workflow, DNA / RNA Extraction, Sanger Sequencing Workflow, and Digital PCR Workflow is an added value. Job Specific Skills :

Excellent interpersonal skills, good English, and good presentation skills. Additional Details :

Candidate should be a Saudi National based in KSA, Jeddah, with a valid KSA driving license. Willingness to travel as per business needs covering KSA regions.

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