Head of Retail Innovation - Smart Retail (HSR005)

Foreground is partnering with a leading Saudi omnichannel retail group investing heavily in digital transformation and experiential commerce to appoint a bold, tech-forward Head of Retail Innovation , based in Jeddah. As the company expands its smart store footprint and digital customer experience offerings, this role will lead the conception and execution of intelligent retail formats that blend physical presence with data-driven personalization.

Role Purpose

To lead the groups innovation and retail experience strategy by identifying, piloting, and deploying cutting-edge technologies that enhance customer engagement, operational efficiency, and competitive differentiation across Saudi Arabia.

Key Responsibilities

• Develop and oversee the companys retail innovation roadmap, introducing AI, IoT, immersive technology, and predictive analytics into the customer journey.
• Pilot and scale intelligent store formats including cashier-less checkout, smart fitting rooms, mobile-first customer journeys, and behavioral analytics engines.
• Collaborate with the IT, UX, and operations teams to ensure the integration of front-end innovations with back-end systems and infrastructure.
• Partner with marketing and product teams to develop in-store experiences that align with brand storytelling, loyalty strategy, and customer retention goals.
• Lead cross-functional innovation squads focused on specific challenge areas from last-mile delivery tech to in-store personalization and employee enablement.
• Source and evaluate technology partners, startups, and solution providers capable of accelerating the groups innovation agenda.
• Track innovation ROI across pilots, measuring engagement uplift, operational savings, and conversion improvements.
• Serve as a thought leader in retail innovation forums and represent the company in industry and regulatory innovation councils.

Ideal Candidate Profile

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