Front Office Duty Manager

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary:

The Front Office Duty Manager is responsible for rooms inventory and ensuring that guests requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms preparation. Also supervises the Front Desk.

As a Front Office Duty Manager, we rely on you to,

• Supervises all Front Office Service by making sure that these services are available and carried out with efficiency.
• To have knowledge of the operational systems at Front Office.
• Oversees and directs all aspects of Front Office and Guest Services areas.
• To have knowledge of Shangri‐Las standard operating policies and procedures.
• Be well versed with the daily arrival and the type of arrival guests. Eg, Return guest, Shangri-La Circle, VIP etc.
• To have knowledge of Shangri‐Las Programmes e.g. Golden Circle, FFP, Guest History.
• Builds relationship with guests to delight and gain loyalty.
• Supervises Front Office operation and workflow to maximize guests satisfaction.
• Conducts training of new staff when necessary.
• Ensures that shift reports are printed and Traces are followed up accordingly.

What we are Looking For:

• At least 2 years as Assistant Front Office Manager in an international class hotel
• Takes ownership and initiative
• Ability to lead a team
• Communicates and writes with fluency in English (as well as the Arabic language)
• Pleasant, friendly, and cheerful attitude

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.