Systems Management Specialist

Job Summary

In support of this growth, we are looking for a Systems Management Specialist to help us implement and support our managed application environments.

The role will provide technical support during implementation and ongoing support of our hosted and managed applications.

Responsibilities

• Support the process of deploying TrakCare build / releases / patches in accordance with agreed processes and procedures.
• Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
• Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
• Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and / or problems affecting hosted solutions and deploy approved changes and / or updates as required.
• Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
• Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
• Provide technical support for troubleshooting and performance analysis for implementations.
• Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
• Monitor and respond to technical team calls on the TRC logging system.
• Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
• Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
• Participate in on-site technical training if required.
• Take on responsibility for scripting, maintenance and verification of backups.

Experience & Qualifications

The following skills are not critical for the role, but would add value :

Education & Training

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

#J-18808-Ljbffr