Sr. Program Manager - Capacity Planning, IN Capacity Planning

Sr. Program Manager - Capacity Planning, IN Capacity Planning

At Amazon, we strive to be Earth’s most customer‑centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

Amazon Capacity Planning team is looking for a talented, innovative, hands‑on and customer‑obsessed Program Manager for INFC Capacity planning charter. Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills and should be able to juggle multiple tasks at once. Ideal candidate must exhibit strong analytical skills and have proficiency in the following tools : SQL and Advanced Excel. This job requires the candidate to constantly hit the ground running and ability to learn quickly.

In terms of Amazon Program Manager Role Guideline, the incumbent should display the following for this role :

• Manage complex initiatives, deliver critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require work with multiple teams in and / or across organizations.
• Accountable for the overall strategy of a large program and successfully manage all stages (from concept to delivery). Your program meets challenging business goals financial or other metrics.
• Understanding the interdependencies of the business problems you help solve (e.g., aligned workflows, customer requirements, process limitations, legal or compliance requirements, program support, etc.) and influence team priorities and business strategy through data‑driven contributions.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Partner successfully with customers, stakeholders, and engineering teams.
• Define clear goals and objectives and drive crisp decisions in the program about what projects move forward and in what priority order. Proactively identify risks and bring them to the attention of team and stakeholders with plans for mitigation before they become roadblocks.
• Judiciously add, refine, and remove procedures. Increase the productivity and effectiveness of the teams by applying project management best practices.

Key Job Responsibilities

This role calls for an individual who can own all aspects of how network capacity impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.

He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross‑functional projects including communication across all levels and teams in the organization : senior leaders, technical teams, finance, fulfillment, and business leaders.

Basic Qualifications

Preferred Qualifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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