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Lead Receptionist / FC

Lead Receptionist / FC

JLLRiyadh Region, Saudi Arabia
24 days ago
Job description

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About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are fundamental to everything we do, and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Role We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.

Key Responsibilities

  • Team Leadership & Training

Supervise and mentor reception team members

  • Conduct training sessions on customer service standards and procedures
  • Create work schedules and manage coverage requirements
  • Evaluate team performance and provide coaching
  • Advanced Front Desk Operations

    • Oversee visitor management systems and security protocols

  • Handle escalated customer service issues and complaints
  • Manage VIP and executive-level visitor experiences
  • Coordinate with building management on operational improvements
  • Meeting & Event Coordination

    • Oversee complex conference room scheduling and event planning

  • Manage large‑scale meeting setups and catering coordination
  • Liaise with external vendors and service providers
  • Ensure seamless execution of corporate events and functions
  • Administrative Leadership

    • Develop and maintain standard operating procedures (SOPs)

  • Manage reception budget and vendor relationships
  • Generate reports on visitor metrics and service performance
  • Coordinate with IT, facilities, and security teams on projects
  • Quality Assurance

    • Monitor service delivery standards across all reception functions

  • Implement process improvements and efficiency measures
  • Conduct regular audits of reception areas and procedures
  • Ensure compliance with company policies and security requirements

    • Requirements

    Experience : Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity

    Skills :

  • Proven leadership and team management abilities
  • Advanced communication and presentation skills
  • Strong problem-solving and decision-making capabilities
  • Proficiency in scheduling software and office management systems
  • Budget management and vendor negotiation experience
  • Exceptional organizational and multitasking abilities

    • Competencies :

  • Strategic thinking and process improvement mindset
  • Emotional intelligence and conflict resolution expertise
  • Mentoring and staff development skills
  • Executive-level relationship management
  • Change management and adaptability

    • Lead our reception team in delivering world-class service while driving operational excellence and team development.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Administrative

    • Referrals increase your chances of interviewing at JLL by 2x

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    Lead • Riyadh Region, Saudi Arabia