Customer Solution Engineer

Overview Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

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We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE’s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE’s product offerings.

What will you do?

Communication with Customer or project team : Responsible for attending regular customer meetings, project follow-up meetings and site coordination meetings. Together with Project manager, be the point of contact between customer and KONE for all technical points.

Collaboration with sales : Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard and major projects.

Selects the correct product platform on which to make the offer.

Collaboration with Supply Line : Responsible for placing the order to factory including the correct documentation and procedure. Follow up the manufacturing and coordinate the material delivery dates to operation.

General responsibilities : Participates in product and new service release information-sharing sessions. Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs. Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.

Are you the one?

Hold a Bachelor’s degree in Engineering.

Minimum of 5 years experience in the elevator business or another relevant field.

Excellent verbal and written English and Arabic language skills.

Excellent communication, negotiation, and customer handling skills.

Understanding of different building types and customer segments.

Good knowledge of environmental and sustainability requirements and norms.

Good CAD and optional BIM skills.

Basic knowledge of competitors’ products.

Good understanding of a product’s total costing as built up with local norms and regulations.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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