Helpdesk Technical Support Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as a Helpdesk Support Specialist located in our Riyadh Regional Headquarters office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

This role is based in our Riyadh Regional Headquarters office, on an in-office basis. This role reports to the Helpdesk Supervisor.

Position Summary

The Helpdesk Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.

The available shifts for this position are :

7 : 00 AM – 4 : 00 PM Riyadh Time

8 : 00 AM – 5 : 00 PM Riyadh Time

Key Responsibilities

• Resolves complex technical issues at point of contact
• Utilizes customer service skills to effectively support a demanding client base
• Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
• Candidate should also be flexible to work overtime as needed

Qualifications

Skills & Competencies

Education & Prior Experience

Technology

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