Spa Manager - 5-Star Boutique Luxury Hotel - KSA

Job Title : Spa Manager

Location : Riyadh, Saudi Arabia

Role Summary

The Spa Manager will oversee the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high‑quality services, effective team management, and strict adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.

Responsibilities

• Supervise and manage all daily operations of the spa, including cleanliness, maintenance, and guest satisfaction.
• Schedule spa facility usage to ensure smooth operation and peak efficiency.
• Monitor and maintain the highest standards of service quality.
• Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
• Analyze service revenues and take proactive actions to meet financial goals.
• Introduce and update service offerings based on guest preferences and industry trends.
• Collaborate with health and wellness professionals for specialized services or private sessions.
• Evaluate guest satisfaction regularly and adapt services based on feedback.
• Lead the recruitment, training, and continuous development of spa staff.
• Organize work shifts in line with guest demand and business peak times.
• Work closely with the Marketing Department on promotions and guest engagement strategies.
• Handle guest concerns or complaints to ensure complete satisfaction.
• Develop internal promotions and exclusive offerings to increase footfall and loyalty.
• Participate in executive meetings, providing insights on spa performance and improvement strategies.

Additional Information

#J-18808-Ljbffr