Solution Engineer | [Remote| MENA]

MoneyHash is building the future of API-based payment infrastructure. Our easy-install APIs consolidate the revenue cycle across geographies, functions, and use cases. We're saving our clients time and money, as well as boosting product performance, opening up new business opportunities, and reducing tech debt.

We're a fast-growing early-stage startup, and we know that building the right team is crucial to realizing our potential. At MoneyHash, we champion human empathy as well as work excellence. Join us and let's explore this journey together!

Your Team

At MoneyHash, the Customer Solutions & Delivery team is the face of our product for our merchants. Our mission is to :

Design and deliver customized, forward-thinking solutions that address complex payment needs and merchant pain points

Provide a seamless onboarding experience that sets our customers up for long-term success

Continuously improve payment performance and uncover growth opportunities through data-driven insights

Stay ahead of fintech trends to help our customers scale faster and smarter

You'll be joining a team of sharp, ambitious individuals who care deeply about customer impact. As a Solution Engineer, you'll play a key role in shaping the merchant experience to drive success.

What You’ll Be Doing

Design the end-to-end payments journey for each merchant, from current-state analysis to future-state architecture, often involving complex third-party integrations

Lead strategy sessions with customers to understand their business objectives and recommend scalable, efficient solutions

Own the technical integration process—from API and SDK testing to guiding merchants through onboarding and implementation best practices

Advise merchants on optimizing their payment stack—covering areas like checkout UX, authentication, payment flows, and payouts

Create and maintain technical docs, implementation playbooks, and troubleshooting guides

Build or recommend tooling to improve and scale the integration process

Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure a smooth merchant experience and surface product feedback

Travel to customer sites when needed for hands-on technical support and implementation

You’ll Be Great for This Role If You :

Have 5+ years of experience leading technical implementations with APIs and SDKs

Have a background in fintech, especially payments

Have a strong grasp of complex API architectures and have developed applications

Can confidently break down complex integration challenges and communicate with both technical and non-technical audiences

Have a strong track record of delivering measurable outcomes and business value for customers

Demonstrate exceptional written and verbal communication skills, with the ability to clearly explain complex technical topics to both technical and non-technical audiences, including C-level stakeholders and frontline teams

Know how to run effective customer meetings and discovery workshops

Are organized, able to manage multiple merchants at once, and comfortable operating in a fast-paced, high-stakes environment

Are fluent in English, (Arabic is a plus)

How We Work at MoneyHash

Beyond your functional responsibilities, everyone at MoneyHash plays a part in shaping our culture and values :

Respect. We’re a global team and value diversity, empathy, and honest dialogue.

Humility. We give and receive feedback with openness, leaving egos at the door.

Flexibility. We adapt quickly, learn constantly, and step up where needed.

Willingness to Learn. We embrace growth, celebrate iteration, and treat every mistake as a step forward.

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