Guest Relations Agent ( Saudi Only )AccorHotel • Makkah, Saudi Arabia
Guest Relations Agent ( Saudi Only )
AccorHotel • Makkah, Saudi Arabia
30+ days ago
Job descriptionRespond to any questions needs and desires of guests and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests requirements and inquires Actively listen and resolve guests complaints Oversee and coordinate all arrivals and departures of special guests (VIPs) Coordinate and manage communication between guests and staff Promote all amenities conveniences and programs offered Other duties as assigned
Qualifications :
- Proficiency in English (verbal and written) a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment
- Prior experience working with Opera or a related system
- Fluency in English
Additional Information :
Remote Work : No
Employment Type : Full-time
Key Skills
Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette
Experience : years
Vacancy : 1
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Guest Relation Saudi • Makkah, Saudi Arabia
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