Quality Manager

Overview

Quality Manager role at Raffles Hotels & Resorts in Jeddah, Saudi Arabia. The successful candidate will develop, implement, and maintain quality management systems to ensure the highest standards of product and process quality across the organization.

Company Description

Located adjacent to the residential tower, the Raffles Hotel Jeddah delivers expert service and world-class luxury. The high standards, signature touches, and trademark elegance of the Raffles brand enhance every stay in Jeddah.

Responsibilities

• Develop, implement, and oversee quality management systems (QMS) to ensure compliance with industry standards and regulations
• Lead and manage the quality assurance team, providing guidance and mentorship to team members
• Conduct regular quality audits and inspections to identify areas for improvement and ensure adherence to quality standards
• Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for process improvement
• Implement statistical process control (SPC) techniques to monitor and improve manufacturing processes
• Collaborate with cross-functional teams to develop and implement quality improvement initiatives
• Manage and resolve quality-related issues, including customer complaints and non-conformances
• Develop and deliver quality training programs for employees at all levels of the organization
• Stay up-to-date with industry best practices, regulations, and standards relevant to quality management
• Prepare and present quality performance reports to senior management

Qualifications

Benefits and Other Information

Seniority level

Employment type

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