Information Security GRC Specialist

Overview As a Security Managed Services Engineer (L2) at NTT DATA, your role is to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective is to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

Responsibilities

Actively manage work queues, perform operational tasks, and update tickets with resolution actions.

Identify issues and errors early, log incidents promptly, and provide second-level support; communicate with other teams and clients to extend support when needed.

Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals.

Collaborate with automation teams to optimize efforts and automate routine tasks; ensure seamless handovers during shift changes.

Audit incident and request tickets for quality, contribute to trend analysis, and identify opportunities for automation.

Assist L1 Security Engineers with triage and troubleshooting; support project work when required.

Contribute to change management with thorough documentation and effective planning and execution of maintenance activities, in compliance with standard procedures.

Qualifications

Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.

Proficiency in active listening with techniques like paraphrasing and probing for more information.

Excellent planning skills; able to anticipate and adapt to changing circumstances.

Strong ability to communicate and engage across different cultures and social groups.

Adaptability and flexibility in approach.

Client-focused mindset; prioritizing their needs and experience.

Positive attitude and ability to work well under pressure.

Willingness to work longer hours when necessary.

Bachelor's degree or equivalent qualification in IT / Computing, or relevant work experience.

Workplace type On-site

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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