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Director Of Operations / Operations Manager with Rooms background (Saudi National Only)

Accor HotelsMedina, Al Madinah Region, Saudi Arabia

2 days ago

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster

Job Description

We are seeking a dynamic and experienced Director of Operations / Operations Manager with a strong background in rooms division to join our team in Novotel Madinah, Saudi Arabia. This key leadership role will be responsible for overseeing all aspects of hotel operations, with a particular focus on rooms management, to ensure exceptional guest experiences and optimal financial performance.

Develop and implement strategic plans to maximize operational efficiency and profitability across all departments, with a focus on rooms division
Lead and mentor a diverse team of managers and staff, fostering a culture of excellence and continuous improvement
Oversee financial management, including budgeting, forecasting, and cost control measures
Drive revenue management strategies to optimize room rates and occupancy
Ensure compliance with all relevant industry standards, local regulations, and company policies
Collaborate with other department heads to enhance overall guest satisfaction and loyalty
Implement and maintain quality control systems to uphold service standards
Analyze performance metrics and guest feedback to identify areas for improvement and implement corrective actions
Stay abreast of industry trends and innovations to maintain a competitive edge in the market
Represent the hotel in community events and industry forums to enhance its reputation and build strategic partnerships

Qualifications

Proven track record in hotel operations management, with extensive experience in rooms division

Bachelor7s degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant certifications preferred

Demonstrated leadership skills with the ability to inspire and motivate teams

Strong financial acumen, including experience in budgeting, forecasting, and revenue management

Excellent problem-solving and decision-making abilities

In-depth knowledge of hotel operations, particularly in rooms division

Proficiency in hotel management software and systems

Outstanding communication and interpersonal skills

Ability to work effectively in a fast-paced, dynamic environment

Fluency in English and Arabic; additional languages are a plus

Understanding of Saudi Arabian hospitality market and cultural norms

Must be a Saudi National

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Operation Director • Medina, Al Madinah Region, Saudi Arabia