IT Business Analyst CRM

A Business Analyst to assist Telecom Service Provider where role is to gather and document business requirements, drive solutions, support development, test the changes, and assist with defect resolution to ensure adherence to business requirements.

Responsibilities

Collect high level requirements

Independently work with both business and technical teams to define business requirements and obtain approvals

Create test plan and cases to ensure the solution meets business objectives; identify test data scenarios

Validate test results and assist with issue resolution

Required Skills / Abilities :

Demonstrated ability to define and document requirements / use cases

Background in telecommunications CRM

Technical background (data analysis, software development, testing)

Excellent verbal and written communication skills

Creative problem solving

Excellent client relationship skills

Experience with Agile methods and tools

Qualifications :

Five plus years of experience in Telecom Service Provider industry

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