Security Supervisor

Overview

TheSecuritySupervisorisanintegralpartofthefacilitiesmanagementteamandsupportsthesecuritymanagerinoverseeingtheoperationalperformanceoftheserviceproviderwithintheresidentialcompoundtoprovideasafeandsecureenvironment.Theroleundertakesallaspectsofsecurityservices,iscustomerfacingandleadsbyexamplebydeliveringexemplarycustomerservicetointernalandexternalstakeholderstoensurestandardsandreputationsaremaintained.

Key Accountabilities

• Responsibleforimplementingpolicies,proceduresandworkinstructionswithinthesecurityoperationsandinaccordancewiththedefinedcertificationtargetssuchasISO18788and14001.
• Monitortheserviceprovidersagreedprocessesasreferencedinthecontractandhighlightanydeviationsaspartofthedailylog.
• Workcloselywiththeserviceprovidertoensurethatworkforcedeployedareinlinewiththeserviceagreementandpatrollingisinharmonywithagreedprocessandcapturedthroughtheguardtoursystemorequivalent.
• Monitor,report,log,andactioninrespecttoguardsconsistentlybeingequippedwithbatons,whistles,flashlightsandcommunicationequipment(longrangehandheldunits,cellulartelephones).
• Emergencyproceduresareavailable,understoodandpracticedensuringtheserviceproviderisfullybriefedandawareofallrelatedprocesses.
• Consistentlyobservethebehaviorofguardsatthemaingatetoensureresidentsandvisitorsguestscanaccessthepropertyandreceivingaseamlesscustomerexperience.
• Constantlyreviewaccesscontrolsystemstoensuretheyarefunctioningproperly,andservicecontinuityisapplied.
• Overseethekeycontrolprogrammeandsystemincludingstorage,allocation,distribution,masterkeymanagement,conductingregularaudits,vacantunitinspection,provisionoftrainingetctoensuretheorganisation'sassetsandpersonnelaresafeandsecure,andtenants,visitorsandmanagementhavethenecessaryaccesstosecuredspaces.
• Ensuremeasureswhichhavebeeninstatedtocontrolthespeedofvehiclesinthecommunitysuchassignage,speedbumpsetc,areeffective,ingoodworkingorderandbeingobservedbyresidents,visitorsandserviceproviders.
• Prepareparkingviolationnoticesforcarsthatareimproperlyorillegallyparkedandincludeaspartofthedailylogforthetenantrelationsteamtoprocessthefollowingday.
• Supervisethemanagement,controlandcoordinationalldeliveriestothecompound,includingthoserequitedbyF&Boutletsandoperators,serviceprovidersandresidents.
• Monitortheuseofthepublicaddressvoice activationsystemensuring announcementsarepre-recorded,translated,relevant,andclear.
• Overseetheradioandheadsetmanagementensuringcorrectcharging,useprotocol,spares,storing,volumelevelsetc.
• Encourage,educate,supportguardsinfindingabalancebetweenprovidingprivacyandrespecttoresidents,andbeingcustomerfocused,facingandakeypartofthecustomerjourneyandpositivecompoundexperience.
• Communicatewithexternalstakeholders,suchaslawenforcementagenciesandemergencyserviceswhererequired.
• Takesproactivestepstoprovideasafeandsecureenvironmentforallusersofthecommunity.
• EnsurethatthecontrolroomisalwaysstaffedandreportanyissueswiththemonitoringandrecordingequipmenttotheFMteam.
• Monitorsecuritysystems,includingcameras,alarms,andaccesscontrolsystems,toensuretheyarefunctioningproperly.
• Maintainrecordsandpreparereportsofworkactivitiesincludingincident,accidentsandinvestigationandsubmittothesecuritymanagerdaily.
• Respondtosecurityincidents,suchasbreaches,thefts,orothersecurity-relatedincidents,andtakesappropriateactiontomitigatethesituation.
• Monitorallreportingandincidents,accidentauthoringincludingsubmissionofthedailylogandcoordinationwithhelpdesk,CAFMetc.collatingkeyinformationfromrelevantdepartmentsallinaccordancewiththeagreedproceduresanddatamanagementpolicies.
• Ensurethatpaperordigitaltimesheetsandsimilarreportingsystemsaregeneratedandsubmittedasperagreedtimescales.
• ComplywithOsool'sCodeofConductassetoutwithintheemployeehandbook)andallrelevantbusinessprocesses,proceduresandworkinstructionstooperatewiththeappropriatesafety,qualityandgovernancestandards.
• Exerciseadutyofcareforyourhealth,safetyandwelfare,andtakeallreasonablestepstoppreventharmorinjurytoothersbyassessingrisksandhazards,implementingsafetymeasures,andtakingappropriateactionwhennecessary.
• PromoteapositiveHSEandinformationsecuritycultureamongpeers,serviceprovidersandallotherpartiesinteractingwiththeOsoolbrand.

Job Requirements

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