Transportation Specialist, Trans SME

Overview

Job Description for Transportation Specialist – NOC INDIA. NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network, supporting multiple geographies. It ensures timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from FCs to carrier hubs. NOC resolves exceptions, informs stakeholders, analyzes network data, and advocates process improvements to streamline operations.

Purview of a Transportation Specialist

In this role, the candidate will work with the business and operations team to solve customer escalations, analyze historic results, and initiate programs in a fast-growing, complex environment. The candidate will drive improvements to visibility tools, methods, and processes to increase the availability and granularity of actionable data for internal and external partners. The successful candidate must demonstrate ownership of customer issues and proactively initiate SOPs and process changes as required. The role requires passion, attention to detail, and strong problem-solving abilities, with excellent communication and customer-relationship skills, analytical insight, and a drive toward simple, scalable solutions. The candidate should also have strong project-management skills.

Responsibilities include, but are not limited to :

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
• High attention to detail and the ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation and problem-resolution skills.
• Demonstrated leadership with a bias toward action, supporting a culture of ownership and learning.
• Skilled in collaborative management environments with clear formal and informal communication with remote and local management teams.
• Strong understanding of process improvement techniques.

Basic Qualifications

Preferred Qualifications

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