Senior IT Engineer

Key Responsibilities

Handle complex hardware, software, and network issues escalated from Level 1 and Level 2 support teams. Perform root cause analysis and implement long-term fixes to reduce recurring issues. Manage system upgrades, patching, and security hardening. Oversee setup and configuration of user accounts, profiles, and security policies. Ensure compliance with company IT standards, security guidelines, and audit requirements. Monitor system performance and availability; provide technical input on IT projects to ensure solutions are scalable and secure. Support backup strategies. Guide and mentor IT Support Engineers, ensuring knowledge transfer and skill development. Act as escalation point for urgent or unresolved tickets. Work closely with business units to understand IT needs and provide proactive solutions. Maintain clear communication with management regarding risks, issues, and improvement opportunities.

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