Executive Director - Visitor and Community Services COR409

Qiddiya Investment Company is seeking an innovative and passionate leader to join our team as the Executive Director - Visitor and Community Services. This role is integral to creating and maintaining exceptional experiences for visitors and the surrounding community within the transformative Qiddiya entertainment destination.

The Executive Director will be responsible for developing and implementing strategies that enhance visitor satisfaction while fostering a strong sense of community engagement and support. You will work collaboratively with various departments to ensure the delivery of world-class services and programs that resonate with our diverse audience.

Responsibilities

• Oversee all aspects of the Visitor & Community Services function within DMMO.
• Establish and manage visitor experience centers, designing the visitor journey to ensure a seamless experience.
• Inspect, collect, and analyze visitor experience metrics, identifying and implementing improvement initiatives.
• Consistently review DMO offerings to enhance visitor engagement and support.
• Maintain consistent visitor support throughout Qiddiya City and its districts, coordinating efforts with asset-level operators.
• Ensure the provision of information and services both online and in print.
• Manage the assets incentives program and develop initiatives to engage local community stakeholders.
• Foster a positive local community attitude towards tourism while protecting communities from potential negative impacts.
• Produce reports as required by the Head of DMMO.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Over 15 years of experience in visitor services, community relations, or a related area, along with significant leadership experience.
• Proven track record of designing and implementing successful visitor and community engagement strategies.
• Strong leadership and team management skills, with the ability to inspire and motivate diverse teams.
• Exceptional communication and interpersonal skills, with a focus on relationship building.
• Strong analytical skills and experience in using data to drive decision-making.
• Ability to thrive in a fast-paced environment and adapt to changing circumstances.
• Experience in community service, tourism, leisure, or entertainment industries is strongly preferred.

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