Role Overview
The Business Analyst / PMO Specialist provides operational, analytical, and governance support to projects and programs, ensuring seamless alignment between business objectives and technical delivery. The post holder plays a vital role in gathering and documenting business requirements, supporting compliance and reporting processes, and maintaining clear communication across teams.
This role serves as a bridge between business stakeholders, subject matter experts (SMEs), and technical teams, helping to define solutions, maintain documentation standards, and enable successful project execution. The Business Analyst / PMO Specialist also contributes to overall program governance, ensuring adherence to best practices and regulatory requirements.
Key Responsibilities
Business Analysis
- Conduct detailed requirements gathering through stakeholder interviews, workshops, and analysis.
- Document business processes, workflows, rules, and policies to ensure shared understanding and alignment.
- Collaborate with stakeholders to define project scope, objectives, and success criteria.
- Analyze data and business needs to identify gaps, risks, and opportunities for improvement.
- Validate that solutions meet business needs and align with regulatory and compliance requirements.
PMO Support and Governance
Support Project Management Office (PMO) activities by developing and maintaining program governance documentation.Track compliance and audit requirements to ensure full adherence to governance frameworks.Assist with the preparation of project and program reports, dashboards, and executive summaries.Monitor key performance indicators (KPIs) to measure project health and success.Stakeholder Management and Communication
Act as a liaison between SMEs, business teams, and technical delivery teams to ensure mutual understanding of requirements.Facilitate workshops and meetings to drive alignment on deliverables and priorities.Support change management activities by ensuring stakeholders are informed and engaged throughout the project lifecycle.Required Qualifications and Experience
6-10 years of experience in business analysis and / or PMO roles within complex organizations or transformation initiatives.Strong knowledge of at least one specialized domain , such as :Customer Experience (CX)Technology / Digital TransformationPensions or InvestmentsCollections or Fraud ManagementMedical or Healthcare ServicesStrategy Development and ExecutionProven experience creating detailed documentation, including workflows, process maps, and business requirements.Familiarity with project management tools and practices , such as RAID logs, dashboards, and reporting systems.Strong analytical, problem-solving, and critical-thinking skills.Excellent written and verbal communication skills, including the ability to present complex information clearly to diverse audiences.Preferred Qualifications
Bachelors degree in Business, Management, Information Systems, or a related field.Certifications such as CBAP , PMI-PBA , or PRINCE2 Foundation .Experience working in government, financial services, or other highly regulated sectors.Knowledge of Agile frameworks and methodologies.Core Competencies
Analytical Thinking : Ability to translate complex business needs into actionable solutions.Attention to Detail : Ensures documentation is accurate, comprehensive, and compliant.Collaboration : Builds effective relationships across diverse teams and functions.Communication : Clear and concise communicator, both verbally and in writing.Governance Mindset : Promotes adherence to regulatory and quality standards.Vertical : Technology
