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Desktop Support Engineer_KSA

Desktop Support Engineer_KSA

Giesecke+DevrientDammam, Eastern Province, Saudi Arabia
30+ days ago
Job description

Scope and Purpose :

  • Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
  • Maintain and monitor all desk devices health.
  • Maintain and manage Voice over IP system.
  • Maintain IT assets.

Job Responsibilities :

  • Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
  • Support end point hardware and software for employees and customers.
  • End point image creation deployment and maintenance.
  • Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
  • Apply software patches software updates to end point computers and devices.
  • Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
  • Apply the preventive / routine maintenance to the endpoint devices.
  • Maintain and manage file and print servers.
  • Randomly audit end point devices and check security compliance.
  • Manage windows server update service and insures automatic updates.
  • Monitor and manage network interfaces on the access layer network devices.
  • Monitor antimalware servers and prepare end point protection reports.
  • Manage Active directory users and computers that is delegated by the IT team lead.
  • Implementation of and compliance to IT security standards for endpoint devices.
  • Manage physical security for employees and devices as per operational standards.
  • Support security team in deployment of CCTV devices and cameras.
  • Receive IT incident reporting from employees by phone, email or any communication system.
  • Respond and update IT tickets on the IT ticketing system.
  • Escalate issues to the next level of support if necessary as per ITIL standards.
  • Maintain user’s accounts and mail boxes for employees and devices.
  • Prepare daily, weekly and monthly reports related to end point devices or user accounts.
  • Work in one of three shifts along the working day to cover the business requirements.
  • Handles any additional duties as directed by the IT Team lead.

    • Qualifications :

  • Saudi nationals
  • Minimum 2 years of experience
  • Experience working in a busy environment handling administrative matters
  • Strong communication skills (Arabic and English)
  • Ability to multitask

    • $$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

    $$HR Team Dubai $$ $$ $$$$

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    Support • Dammam, Eastern Province, Saudi Arabia