Digital Quality Management Consultant

Tech for People Unlocks the Future

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

Company Description

Tech for People Unlocks the Future

At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.

With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values :

True innovation is born from a powerful culture, fused with meaningful values.

Culture : Fair and courageous

Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results

Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating

Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing

A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.

At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,

Values : 1. Respect

2. Frankness

3. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.

To know more about us, please visit : Description

Summary Introduction :

The Digital Quality Management Consultant is responsible for defining, implementing, and maintaining quality management frameworks across digital and IT services. The role ensures compliance with international standards (ISO, ITIL, COBIT), enhances service performance, and drives continuous improvement initiatives to support the organization's digital excellence and operational integrity.

Key Responsibilities :

• Define and implement IT quality management frameworks aligned with ITIL, COBIT, and ISO standards.
• Develop and maintain digital quality strategies, policies, and KPIs.
• Ensure compliance with ISO 9001 (Quality Management), ISO / IEC 27001 (Information Security), and ISO / IEC 20000 (IT Service Management).
• Oversee conformance to internal controls and external audit requirements.
• Evaluate ITIL processes (e.g., change, incident, problem management) from a quality assurance perspective.
• Monitor and enforce adherence to digital project lifecycle quality checkpoints.
• Track and report quality metrics for IT services, applications, and vendor performance.
• Analyze performance data to identify trends, risks, and areas for improvement.
• Lead and support IT process improvement initiatives using methodologies like Lean, Six Sigma, and Kaizen.
• Facilitate root cause analyses and develop corrective and preventive action plans.
• Conduct quality awareness sessions and training programs for IT staff.
• Promote a culture of quality, accountability, and continuous improvement across IT functions.
• Ensure vendors and project teams adhere to defined quality standards and practices.
• Review IT deliverables and SLAs to ensure alignment with quality expectations.

Qualifications

Additional Information

Business Unit : Strategy & Transformation

Level : Mid - Senior Level

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting

Industries

Business Consulting and Services

Referrals increase your chances of interviewing at Devoteam by 2x

Get notified about new Quality Management Consultant jobs in Saudi Arabia .

Associate Director - Infrastructure - Large Festival Grounds (ENT652)

Product Owner – Telecom Industry - 10-Month Engagement

Managing Consultant – Data Security Architect

Al Sinaiyah, Al Jawf, Saudi Arabia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr