Senior Service Engineer

Overview Provides customer‑site installation, servicing, training, troubleshooting, and upgrades for customers where the work requires system‑level knowledge and minimal oversight from others to resolve complex issues. Is accountable for developing professional customer‑facing capabilities that lead to project expansion opportunities for Invensys.

Responsibilities

Performs installation, startup and commissioning of Invensys products at the system level.

Performs preventive and remedial maintenance on non‑company instruments and / or systems.

Troubleshoots complex mechanical, hardware, software and systems failures using established procedures and determines the most cost effective repair / resolution to minimize customer downtime.

Prepares site reports detailing product failure trends and service reliability issues.

Develops moderately complex upgrade plans and leads upgrade projects.

Discusses instrument and system maintenance agreement details with customers to ensure understanding.

Consults with the customer and provides solutions for service or productivity issues.

Identifies “out of scope” situations that require re‑contracting or additional resources to meet customer needs, deliverables, and deadlines and works with the Project Manager or Service leadership to address them.

Delegates tasks to Associate Service Engineers and Service Engineers to complete and monitors quality of team’s deliverables, as well as the team’s productivity.

Serves as a mentor and technical resource to Associate Service Engineers and Service Engineers.

Provides guidance to Service Engineers in handling difficult customer situations.

Disseminates and enforces organization standards (e.g., preparing test procedures, conducting FAT, SAT, updating documents and service reports) to maintain quality services.

Identifies business development opportunities that maximize margins and revenues for Invensys and positively impact the customer.

Supports Sales in the proposal process, including providing technical guidance and proposal review.

Qualifications

Experience in Automation control industry and / or related engineering disciplines such as process, chemical, mechanical, industrial, and / or electrical engineering with end‑users and / or EPCs (required).

Experience addressing system level issues (required).

Extensive experience interfacing with customers, leading customer interactions, and dealing with difficult customer interactions (required).

Work experience in a global company.

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Company Snapshot €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations

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