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CE - Chief Technician

CE - Chief Technician

eXtra (United Electronics Co.)معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia
18 days ago
Job description

Overview

We are actively seeking a Chief Technician to join our Service–Aftersales team, where he will lead and oversee the Consumer Electronics Technicians team.

Responsibilities

  • Lead and manage the performance of the Technical Center team for walk-in and in-home repairs, ensuring fair distribution of repair flow by category.
  • Provide technical leadership and support to remote technical points’ technicians.
  • Ensure full compliance with service SOPs, SLAs, and repair turnaround time targets.
  • Analyze process gaps, recommend corrective actions, and prevent accumulation of import damaged items.
  • Handle escalations by initiating actions, following up cases, and closing them with appropriate decisions.
  • Oversee spare parts operations : control requests, coordinate with the spare parts coordinator, and prepare import spare parts lists.
  • Run periodic inventories for customer and company items, and prepare periodical reports for Services Management.
  • Maintain strong communication with sales zone supervisors to address customer complaints, implement happy call procedures, and drive customer satisfaction improvement.
  • Ensure implementation of support models (imports + local) and apply the 5S methodology in all work areas.

Qualifications & Skills

  • Bachelor’s or diploma degree in Electrical / Mechanical Engineering or equivalent.
  • 5–7 years of experience as a Senior Technician or Supervisor in a reputable Electronics or Telecommunication manufacturer or authorized dealer.
  • Fluent in English.
  • Strong Big home appliances and electronics repair skills across the full product range (refrigerators, washing machines, air conditioners, cooking ranges, dryers, washers, high-end LCDs, plasma TVs).
  • Excellent computer skills, especially Microsoft Office and ERP systems.
  • Strong analytical and troubleshooting abilities.
  • Proven leadership and team management skills.
  • #J-18808-Ljbffr

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    Chief • معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية, Eastern Province, Saudi Arabia

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