Managed Services Architect

8–15 years in IT infrastructure, cloud, or application operations

Purpose

Design and maintain the technical and operational architecture for the company’s managed service offerings — ensuring they are scalable, secure, automated, and financially viable.

The MSA defines how services are built, operated, and evolved under long-term managed service agreements for both internal affiliates and external clients.

Core Responsibilities

• Solution Design : Define the end-to-end managed service architecture (e.g., cloud hosting, ServiceNow, ERP, data platforms).
• Transition & Operations Architecture : Design how services move from build to run; create operational blueprints and runbooks.
• Service Catalog Definition : Specify SLAs, KPIs, and standard service packages in collaboration with the Service Portfolio Manager.
• Automation & Tooling : Select and integrate tools for monitoring, ticketing, AIOps, observability, and reporting; design self-healing and proactive capabilities.
• Cost Modeling : Build cost structures and unit economics to ensure sustainable margins and transparency in multi-year service contracts.
• Governance, Security & Compliance : Ensure service architectures meet ITIL, ISO, and data residency / security standards.
• Continuous Improvement : Review incidents and service metrics to evolve architecture and improve efficiency.

Skills & Certifications

Success Metrics

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