Supply Performance Specialist

Job Purpose

The Supply Performance Specialist is responsible for driving the growth, performance, and quality of the Experiences supply base. The role focuses on acquisition, onboarding, activation, and continuous supply growth, while supporting the BD team in diversifying and expanding Experiences categories in key markets.

Key Accountabilities

• Lead supply acquisition efforts across priority markets and categories, ensuring a steady pipeline of high-quality Experience providers.
• Own the onboarding and activation funnel, ensuring new suppliers are launched smoothly with the right tools, guidelines, and support.
• Monitor and improve supply performance metrics, covering activation rates, quality, responsiveness, and experience delivery standards.
• Use data to identify supply gaps, diagnose performance issues, and propose initiatives to improve availability, quality, and host engagement.
• Collaborate with the BD Lead to diversify Experiences categories, supporting category expansion and identifying new subvertical opportunities.
• Work closely with Operations, Product, Marketing, and Data to enhance host experience, streamline processes, and activate growth opportunities.
• Develop and execute communication and educational campaigns for suppliers through CRM, ensuring consistent engagement and knowledge transfer.
• Track and report success metrics, combining quantitative and qualitative insights to drive iterative improvements and strategic decision‑making.

Competencies

Qualifications, Experience, & Skills

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