Customer Service Agent

Location : Riyadh, Saudi Arabia

Workplace Type : On-site Department : Customer Service

Reports To : Call Center Supervisor

Employment Type : Full-Time

Position Summary

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English).
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications

Seniority level

Associate

Employment type

Full-time

Job function

Food and Beverage Services

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