SLP COORDINATOR, INTL, SLP Cluster - West 4

Regional Responsibilities : The primary objective of the Security & Loss Prevention Coordinator is to ensure the loss prevention aspects and safeguard the customer experience as per company Policies. The role is cross‑functional and requires deep collaboration and influencing ability with stakeholders. The role would also entail involving regional level engagement and ensuring operational excellence along with Ops level execution and close coordination with cross‑functional teams. Encourage and promote Loss Prevention within the workforce exercising integrity and ethical methods. The role would also necessitate assisting the reporting manager in day‑to‑day activities, planning, sourcing, and executing the process and procedure. The Security coordinator will work together to ensure and maintain high quality and timely support to the Operations of the organization.

Process Improvement & Loss Prevention Program Management : Process review and necessary improvement. Cross‑functional collaboration with Ops and cross‑functional teams. Weekly review of loss level matrices. Effectively partner with operations and support functions in evaluating current and future business processes and initiatives. Serve as a member of a coordinated team of Loss Prevention executives in relentlessly pursuing improvements to company‑wide loss prevention program efforts. Process Review & Necessary Improvements.

Audits : Keeping the plans and SOPs updated, periodic check of documentation. Perform interior and exterior Loss Prevention compliance related to the site, being alert to and responding to any security of Loss Prevention issues noted. Process review and necessary Improvements.

Loss Prevention Analysis : Quick completion investigation and submission of reports. Liaise and cooperate with law enforcement and industry bodies to support Amazon interests. Close follow up on various loss buckets and deriving mechanism to control the shrink. Effectively address safety and security incidents including potential and actual workplace violence incidents as per policy as well as conducting testing of the incident response plans. Enhance, track, and report on metrics, which are key performance indicators. Coordinate with various support teams such as the Worldwide Operations Security Team, IT Security as and when needed. Weekly call with respective stakeholders to inform weekly planning and plan of what work completed and what are pending. Assisting with investigations of internal and external theft or fraud and conducting interviews. Ensuring that you understand, align performance and actions with, and can clearly articulate the vision and values of the organization and their department.

Process checks : Enhancing, tracking, and reporting on key performance‑indicating metrics, allowing for performance improvements so that the desired outcomes are achieved to plan and in a timely manner. Ensure random process check related audit are timely carried out on a daily / weekly basis and ensure the tight control on processes.

Reports : Daily, Weekly and Monthly reports. Reports and follow ups of suspected movements / process violation related to the site.

Key job responsibilities

• Oversee daily workflow, schedules, assignments of security staff
• Assist managing physical security of site through guarding service, monitor optimum functioning of physical security devices & controls
• Inspiring performance excellence on the part of security service team members
• Conducts regular walk‑throughs, security inspections for assigned facilities.
• Implement and ensure adherence to stringent audit scheduling, with findings documented & communicated
• Ensure 100% Training of all security guards
• Perform initial risk assessments of site operations, propose mitigation measures
• Respond, assist in emergency response, workplace incidents
• Perform trend analysis, data mining using various in‑house tools to detect patterns indicating theft, fraud or abuse
• Identify preliminary investigations or policy violations, recognize root cause, construct findings report, assist in developing management action plan for process formulation / compliance / improvement
• Drive corrective, preventive process changes that impact shrink reduction matrix
• Evaluate SLP process performance, internal policies and recommend mitigation / optimization areas
• Effectively assist in managing security services vendor for SLA adherence and conduct training for guarding force on SLP processes.
• Train staff on SLP related topics for increased awareness and site compliance
• Build effective working relationships within team & key stakeholders

Basic Qualifications

Preferred Qualifications

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