Executive – Ground Operations

As an

On-ground Executive , you will play a key role in ensuring a smooth and memorable experience for guests visiting the Kingdom — including Umrah pilgrims and leisure travellers. This includes welcoming them at airports, assisting with transfers, coordinating hotel check-ins, and supporting their overall travel itinerary. The role demands strong customer service, operational coordination, and local area knowledge to ensure guest satisfaction at every touchpoint. Key Responsibilities

Welcome and assist guests at the airport, ensuring a smooth arrival experience. Coordinate and monitor transportation arrangements, including airport transfers and intercity travel. Accompany groups or individuals during hotel check-ins and ensure rooming arrangements are accurate. Support daily tour or activity operations, including liaising with drivers, guides, and hotel representatives. Provide clear communication and real-time updates to the operations team and customers. Handle guest inquiries, issues, or emergencies efficiently and professionally. Ensure services are delivered as per itinerary and company standards. Maintain good relations with local partners, hotels, and transport providers to ensure seamless operations. Possess knowledge of Umrah procedures and sites to assist guests undertaking Umrah as part of their travel. Requirements

Minimum 2–4 years of on-ground or tour operations experience with a DMC, travel agency, or tour operator. Excellent customer handling and communication skills. Strong organizational and coordination abilities. Fluency in English and Arabic (additional languages a plus). Good knowledge of Makkah, Madinah, and Jeddah. Valid KSA driving license and car preferred. Flexible to work in shifts and during peak travel seasons.

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