Technical Field Operations Manager

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues.

MAJOR ACTIVITIES : Description

• Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers’ technical instructions and guidelines.
• Manage new vehicle testing environment
• Participate in tests and technical activities scheduled with Manufacturers / Autonomous Cars’ Supplier
• Improve / maintain smooth system for gathering technical data from field.
• Communicate / follow up on top technical problems with Manufacturers / Autonomous Cars’ Supplier
• Ensure the introduction of high-quality products before being set in operation.
• Maintain file for diagnostic tools / equipment and ensure their excellent working conditions (inventory / maintenance / upgrading / and proper utilization)
• Recover used warranty parts to Manufacturers, whenever required.
• Organize Initial Quality Surveys (IQS) with Manufacturers / Autonomous Cars’ Suppliers after the introduction of new models. Issue market product report to Manufacturers / Autonomous Cars’ Supplier, whenever required.
• Ensure STOP CONCEPT maintained and properly implemented.
• Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.
• Recruit, train, and supervise technicians, and support staff.
• Conduct performance evaluations and provide coaching or disciplinary action when needed.
• Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes
• Report to management on field performance, risks, and technical developments.

Minimum Qualifications :

Seniority level

Employment type

Job function

Industries

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