Reporting Analyst

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Talent Acquisition Executive at HCL Technologies (APAC Region) We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

Are you ready to be an important part of this ever-transformational journey?

L2 Application Support

with

5–8 years of experience .

Job Summary

The Sr Administrator in Support & Operations plays a crucial role in delivering advanced technical support and operational excellence.

This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions.

By ensuring adherence to quality standards and regulatory requirements, the role significantly contributes to customer satisfaction and the overall security posture of the organization.

Key Responsibilities

Provide Advanced Technical Support By Analyzing And Troubleshooting Complex Incidents Using Monitoring Tools And Event Management Systems, Ensuring Timely Resolution And Adherence To Slas.

Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Resolve Technical And Security Issues In Collaboration With Cross-Functional Teams.

Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.

Monitor System Performance And Security Alerts Through Integrated Command Center Tools, Ensuring Proactive Incident Management And Seamless Operations.

Drive Positive Customer Experiences By Achieving First Call Resolution And Actively Managing Ticket Resolutions To Minimize Reopens And Enhance Overall Csat Scores.

Skill Requirements

Advanced Proficiency In Monitoring And Event Management Tools.

Strong Understanding Of IT Support Processes And Incident Management Frameworks.

Familiarity With Security Best Practices And Technical Troubleshooting Methodologies.

Excellent Analytical And Problem-Solving Skills, With The Ability To Work Under Pressure.

Effective Communication And Collaboration Skills To Liaise With Multiple Support Teams.

Certification

ITIL Foundation Certification (Optional But Valuable).

Relevant Technical Certifications In Monitoring Tools Or Network Operations (Optional But Valuable).

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

Our company is extremely diverse with 165 nationalities represented.

We offer the opportunity to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We offer comprehensive benefits for all employees.

We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and / or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice : This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice.

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