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IT Supervisor

IT Supervisor

Rixos Hotels GulfJeddah, Makkah Region, Saudi Arabia
1 day ago
Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, culinary delights worldwide, live entertainment, daily sports, fitness activities, sensory spa, wellness journeys, and fun-filled kids and teens activities.

Job Description

Basic Function

IT Coordinator maintains information technology systems and networks, performing technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

Hardware

Ensures the hotel works with Accor Hardware partners, has a good relationship with them, and supports the hotel in resolving hardware issues. Hardware includes computers, servers, routers, switches, cables, PABX, monitors, screens, point of sale devices, UPS and related devices, and other active components.

Software

Ensures all Accor IT Policies and Guidelines are applied. Ensures only original, properly licensed applications run. Has a good relationship with software suppliers and supports the hotel in resolving software issues.

User

Ensures no user has access to programs beyond job needs. Provides and maintains a training program in coordination with the Training department to optimize employee skill level in system use.

Security / DataSafe

Responsible for compliance with Accor IT Security Policy, backup of all relevant user-generated data, and maintaining highest security levels.

  • Servers Infrastructure – Physical and Virtual
  • Networks – Data, Voice and Wi‑Fi
  • Property management systems (PMS) and Sales & Catering System (S&C)
  • Central reservation systems (CRS)
  • Revenue management systems (RMS)
  • Various middleware / Interfaces
  • Data warehouse, reporting and Business Intelligence (BI) – Interface Only
  • Customer relationship management (CRM)
  • Point of Sales application
  • Back office accounting software application
  • Procurement and inventory management application
  • IP TV
  • Human resources management system
  • Accor brand signature systems (Commercial Systems, Wi‑Fi everywhere, etc.)

Scope

  • Smooth running of all computer systems.
  • Regular data safe / backup.
  • Compliance with IT Policies and Guidelines.
  • Institute protocols for IT use across departments and projects.
  • Provide advice on suitable IT choices.
  • Provide technical support or training for systems and networks.
  • Act as link between end users and higher-level support.
  • Install and configure software and hardware (printers, network cards, etc.).
  • Monitor system and network performance.
  • Perform troubleshooting, repairs and data restoration.lease
  • Perform performance maintenance activities (e.g. backups).
  • Maintain licenses and upgrade schedules.
  • Collaborate with other professionals to maintain standards and functionality.

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