Cybersecurity Engineer (Post-Sales)

Job Description

Overview

We are looking for a dedicated and technically skilled Cybersecurity Engineer (Post-Sales) with strong experience in IT and OT environments. The ideal candidate will work closely with customers after project award to ensure smooth deployment, integration, and support of cybersecurity solutions. This role focuses on implementation, troubleshooting, and ongoing technical support to help customers achieve the maximum value from their cybersecurity investments

Responsibilities

• Implement, configure, and optimize cybersecurity solutions in IT and OT environments according to customer requirements.
• Provide hands‑on deployment support including installation, system integration, testing, and go‑live activities.
• Troubleshoot and resolve technical issues during and after implementation, ensuring minimal disruption to customer operations.
• Conduct system health checks, upgrades, and performance tuning of deployed solutions.
• Deliver post‑sales workshops, training, and knowledge transfer sessions to customer teams.
• Develop detailed technical documentation including runbooks, operational procedures, and as‑built designs.
• Collaborate with project managers to ensure project milestones are delivered on time and within scope.
• Act as a trusted technical advisor to customers by recommending improvements, best practices, and proactive measures.
• Escalate complex technical issues to vendors and follow up until resolution.
• Provide feedback to presales and product teams to improve solution design and customer experience.

Qualifications

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