Cybersecurity Defense Analyst

Help AG is looking for a talented and enthusiastic Cybersecurity Defense Analyst to join our Cybersecurity Operations Center (CSOC) team as part of our Managed Security Services (MSS) business unit. If you have strong knowledge and interest in Cybersecurity, this position might be the right one for you. The Senior Cybersecurity Defense Analyst will be responsible for monitoring multiple client environments, guiding, leading other Security Analysts, and conducting forensic analysis and threat hunting to detect and identify Cybersecurity incidents / breaches. The candidate is also expected to be up to date with Cybersecurity intelligence and threat landscape.

Responsibilities

• Monitor multiple security technologies, such as IDS / IPS, Firewalls, Switches, VPNs, and other security threat data sources.
• Correlate and analyze events using SIEM tools to detect security incidents.
• Create, follow and present detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services.
• Respond in a timely manner (within documented SLA) to support, investigate, and other cases.
• Document actions in cases to effectively communicate information internally and to customers.
• Resolve problems independently and understand escalation procedure.
• Maintain a high degree of awareness of current threat landscape and cybersecurity intelligence.
• Spread the cybersecurity intelligence across the team of analysts and engage in threat hunting activities.
• Lead delivery, and support others in the delivery, of knowledge sharing with analysts and writing technical articles for Internal knowledge bases, blog posts and reports as requested.
• Perform other essential duties as assigned.
• Analysis of log files, includes forensic analysis of system resource access.
• Create, follow and present customer reports to ensure quality, accuracy, and value to clients.
• Creation of new content (Use Cases, Queries, Reports) within the SIEM platform.
• Education and training of other analysts in use and operation of SIEM platform.
• On-site work with clients as required.
• Engage with client Incident Response team as required.
• Generate cybersecurity Threat Intelligence reports.

Qualifications and Skills

Benefits

About Us

Help AG is the cyber security arm of e& enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by Etisalat group in Feb 2020, hence creating a cyber security and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendoragnostic, trustworthy, independent, and cyber security focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

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