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Concierge Agent

Concierge Agent

Four Seasons Hotels & Resorts, Saudi ArabiaTabuk, Tabuk Province, Saudi Arabia
15 hours ago
Job description

About the location

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role

Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Concierge Supervisor, you will assist in setting up concierge services and provide personalized guest experiences, supporting both the pre-opening phase and daily operations.

Responsibilities

  • Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup.
  • Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests.
  • Coordinate with departments and external partners to fulfill guest needs efficiently.
  • Maintain accurate guest profiles and preferences to support personalized experiences.
  • Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay.
  • Manage guest feedback and respond professionally to any service concerns.
  • Maintain up-to-date knowledge of local attractions, dining options, and unique experiences.
  • Support in the creation and refinement of concierge procedures and guest service standards.

What We Offer

  • Competitive salary in a tax-free environment.
  • Housing and transportation.
  • 30 days of vacation plus public holidays.
  • Paid home leave tickets.
  • Complimentary meals and uniform cleaning.

    • What You Bring

  • Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure.
  • Strong local knowledge and passion for creating memorable guest experiences.
  • Excellent communication and interpersonal skills.
  • Professional presentation and problem-solving abilities.
  • Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.

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    Concierge • Tabuk, Tabuk Province, Saudi Arabia