Trainer, Learning and development

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.

Prerequisite : Willing to work Nights / flexible schedules / shifts

Act as a supervisor for Process Assistants and Ops Ambassadors with new hires

Deliver Instructor training, observation and coaching to the INFC standard

Ensure training records are kept up to date through the console

Ensure IN training materials are kept and delivered against IN standard and provide a positive learning experience

Use and analyze data on a daily basis to improve NH learning experience

All tests / audits are completed and responses are tracked

Organise (Instructors assignment) and monitor cross training for the operations to support peak skill requirements

Work with operations on a skill matrix to highlight gaps for critical role training

Support operations with the delivery of critical role training

Improve processes from gathering feedback and analysing data

Attend meetings when required and provide information required

Work in partnership with the site PxT partners to improve new hire performance

Support IN / Zonal level projects with feedback and improvements

Top Skills to be a Successful Trainer

Able to work independently and autonomously

Interpersonal Skills and Composure (networking skills)

Well-honed communications skills, including presentation skills

Well-developed observational and analytical skills

Able to deliver feedback, coaching and deliver training

Effective time management and team work

Experience using all MS packages, such as Word, Excel, and Power Point

Problem Solving

Fluency in English & Hindi

Sense of confidentiality

Instructor experience (internal candidates)

Process knowledge (internal candidates)

Basic Qualifications

Bachelor's degree

Speak, write, and read fluently in English

Experience with Microsoft Office products and applications

Preferred Qualifications

1+ years of manufacturing or customer-facing environment experience

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