Learning Associate, FC, Learning & Development

The Learning Associate / Trainer is responsible for the coordination and execution of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.

Key job responsibilities

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the MENA Standard
• Ensure training records are kept up to date through the console
• Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support MENA level projects with feedback and improvements

BASIC QUALIFICATIONS

Bachelor Degree graduate - BA / Bcom / BE / Btech or equivalent Proficiency in computer usage, email, MS Office Suite Organization skills - Able to handle multiple and changing projects / priorities Ability to prioritize, manage and complete projects with tight deadlines Willingness to work in different areas as required by training needs Arabic speaker with professional English level Availability to work in different shifts.

PREFERRED QUALIFICATIONS

Prior training, teaching or presentation experience Previous experience as a trainer Willingness to work different shifts Shift hours for this position may be different from the standard production shifts Willingness to work in different areas as required by training needs Excellent attendance Candidates must be very organized and able to handle multiple and changing projects / priorities Willingness to participate in and support the Operational Excellence initiatives Ability to converse or translate English content into Arabic Our inclusive culture empowers Amazonians to deliver the best results for our customers.