Central Operations Support Executive, UAF AMET

Overview

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The role requires someone who has a broader view of customer experience and a high willingness to take ownership. The candidate should have skills in identifying patterns and any disruptions in data, along with the ability to scrutinize details and foresee implications of the data.

Responsibilities

• Remotely monitor efficient functioning of the assigned sites via outbound calls, emails and coordination with field executives
• Liaise between field executives / sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence of norms and practices
• Devise and deploy SOPs, analyse data, and propose features and processes which focus on improving the Seller experience
• Willing to work on weekends

Basic Qualifications

Preferred Qualifications

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