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Quick Commerce Operations Manager

Quick Commerce Operations Manager

HungerStation | هنقرستيشنRiyadh, Riyadh Region, Saudi Arabia
30+ days ago
Job description

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Responsibilities

Performance and Vendor Management

  • Set performance targets and drive accountability across teams to meet key operational KPIs including vendor reliability, availability, and compliance.
  • Own the performance dashboard and reporting rhythm to ensure transparency and data-driven action.
  • Drive partner / vendor experience to enhance their performance and satisfaction.
  • Employ data-driven decision-making to develop, test, and implement performance enhancements based on market insights and vendor feedback.
  • Develop tools for identifying and bridging operational gaps.
  • Stay updated on local and global benchmarks for vendor performance metrics.
  • Lead performance reviews with senior stakeholders and translate insights into action plans.

Project and Stakeholder Management

  • Direct cross-functional initiatives with product, logistics, and operations to resolve vendor pain points and streamline fulfillment processes.
  • Own end-to-end program management for new operational rollouts or process changes within Q-Commerce.
  • Prepare stakeholders for upcoming changes by offering necessary training, workshops, and communications.
  • Review and address change-related issues to foster a vibrant work environment and maintain morale.
  • Lead initiatives to improve vendor metrics such as reliability, availability, and overall seamless experiences.
  • Innovate and develop processes that scale operations effectively, boosting growth and conversion rates.
  • Establish and maintain strong relationships with key internal and external stakeholders.
  • Act as a key decision-maker and liaison with local and international stakeholders to ensure alignment and cooperation.
  • Influence key internal and external partners, ensuring the achievement of performance metrics that contribute to high NPS and low contact rates.

    • Governance and Resilience

  • Document and implement policies, procedures, and processes to enhance efficiency and effectiveness.
  • Monitor compliance with mandatory policies and ensure adherence to ethical standards.
  • Ensure operational excellence by enforcing procedural and operational compliance across the division.
  • Drive operational governance by setting standard operating procedures and ensuring adoption across all relevant teams.
  • Ensure risk controls and business continuity plans are embedded into vendor ops processes.
  • Own budget planning for vendor operations initiatives, including staffing, picker ramp-up, and cost-per-order optimization strategies.

    • People Management

  • Build leadership bench strength by mentoring emerging leaders and driving succession planning.
  • Promote a high-performance culture through structured development plans and robust performance management.
  • Set clear performance objectives, provide necessary resources, and evaluate direct reports regularly while offering constructive feedback.
  • Participate actively in the recruitment and selection of key talents for the operation function.
  • Provide leadership by clearly defining roles, prioritizing tasks, assigning responsibilities, and overseeing workflow.
  • Encourage and facilitate team engagement in improvement, innovation, and knowledge-sharing initiatives.

    • Qualifications / Requirements

    Knowledge and Experience

  • Proficiency in quality management, data analysis, and problem-solving and Excel.
  • 4-6 years of progressive experience in operations, fulfillment, or program management, including leading teams and owning performance outcomes.
  • Preferred : 2-3 years of experience in warehouse / fulfillment center management, particularly in supervising pickers.
  • Excellent English communication skills, both written and spoken.
  • Hands-on mentality and logical thinking skills.
  • Experience in managing cross-functional initiatives and delivering business impact through operational excellence.
  • Knowledge in using SQL / Big Query / Tableau / Google Studio is preferred.
  • Experience in a high-growth technology-based environment or start-up environment.
  • Excellent oral and written communication skills to senior leadership.

    • Education and Certifications

  • Bachelor’s Degree in Industrial Engineering, Operations Management, Project management, or a relevant field.

    • Seniority level

  • Not Applicable

    • Employment type

  • Full-time

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    Operation Manager • Riyadh, Riyadh Region, Saudi Arabia