Head of Performance (SaaS / FinTech)

Urban Ridge SuppliesRiyadh, Riyadh Region, Saudi Arabia

11 days ago

Job description

Job Title : Head of Performance

Overview

Responsible for driving adoption, retention, and growth of digital solutions across partnered restaurants. Acts as the link between product, restaurant management, and staff to ensure smooth implementation, engagement, and performance optimization.

Key Responsibilities

Lead adoption and growth initiatives to meet GMV and retention targets.
Build strong relationships with restaurant managers and staff.
Drive waiter engagement through training, incentives, and reward programs.
Monitor performance through dashboards / reports and take corrective actions.
Collaborate with Sales, Marketing, and Tech teams for seamless activations and campaigns.
Develop SOPs, benchmark against market trends, and design growth strategies.
Manage freelancers / field staff to support adoption and engagement activities.

KPIs

Adoption & Retention Rates

GMV Growth

Waiter Engagement

Restaurant Satisfaction

Qualifications

Bachelor’s degree (MBA preferred).

4–7 years in performance management, SaaS adoption, or restaurant operations.

Strong analytical and reporting skills (Power BI / Tableau, Excel).

Excellent communication, stakeholder management, and execution ability.

Fluency in English and Arabic.

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Head Of Performance • Riyadh, Riyadh Region, Saudi Arabia