Customer Success Manager

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About Ingram Micro

We’re redefining distribution. Ingram Micro is a people‑first technology partner, reaching nearly 90% of the world's population across 57 countries with about 24,000 associates. We help businesses run better, grow faster, and achieve sustainability goals.

How We Work

Collaboration drives innovation. Our team shapes the future of technology distribution, ensuring products reach customers efficiently and help businesses thrive globally.

Values

We foster a culture of collaboration, transparency, and continuous improvement. We encourage idea sharing and challenge the status quo to shape future technologies.

Role Overview

We are seeking a dynamic Customer Success Manager (CSM) to serve as the primary contact for our Cisco product customers. You will ensure customers maximize their Cisco solutions from implementation to long‑term adoption and growth.

Key Responsibilities

• Onboarding & Implementation : Guide customers through initial setup and configuration of Cisco products, ensuring seamless integration.
• Product Education & Enablement : Provide ongoing training and support on Cisco solutions, ensuring customers fully understand technology usage.
• Customer Relationship Management : Build strong, ongoing relationships, serving as trusted advisor to drive adoption, retention, and satisfaction.
• Issue Resolution & Escalation : Collaborate with internal technical teams to resolve issues, ensuring swift resolutions.
• Reporting & Success Metrics : Track and report on success metrics (adoption rates, usage, satisfaction scores) and provide insights to leadership.

Qualifications

Growth & Development

At Ingram Micro we invest in your future through continuous learning, leadership opportunities, and innovation, ensuring your long‑term success.

Job Details

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