Marketing Trainee - Loyalty, Riyadh (Tamheer program)

Marketing Trainee - Loyalty

(Riyadh, Tamheer program) – Chalhoub Group Overview

Chalhoub Group is a luxury retail and lifestyle group in the Middle East, operating over 950 omni‑channel stores, online platforms, and mobile apps. The Group’s innovation hub, The Greenhouse, incubates startups and emerging businesses regionally and globally. Chalhoub Group is committed to sustainability, diversity, equity, and inclusion, and is a signatory of the United Nations Global Compact. What You’ll Be Doing

Act as the day‑to‑day liaison between the global loyalty team and local market stakeholders. Support the implementation and localization of loyalty initiatives, promotions, and benefit structures per market. Maintain an up‑to‑date tracker of market launch progress, timelines, and deliverables. Reporting & Analysis

Prepare weekly / monthly performance reports by market, highlighting KPIs such as member acquisition, engagement, redemption, and satisfaction. Analyze loyalty program data to identify trends, gaps, and opportunities across markets. Assist in preparing presentations and business cases for leadership and regional teams. Program Operations & Optimization

Support operational readiness for market launches, including system configuration, QA testing, benefit uploads, and content coordination. Help document processes and share best practices across markets. Track and escalates issues related to platform performance, benefit fulfillment, or member experience. Cross‑Functional Collaboration

Work closely with internal teams (Marketing, CVP, CRM, Legal, Ops, Tech) to ensure smooth program delivery. Assist in coordinating vendor or partner involvement related to market‑specific loyalty needs. Training & Frontline Enablement

Act as the main point of contact for store staff inquiries related to loyalty. Create simple training materials, toolkits, and guides to facilitate program understanding. Conduct refresher sessions to sustain staff engagement and performance. What You’ll Need To Succeed

Bachelor’s degree in Marketing or Business Administration. Fresh graduate. Eligible for Tamheer program. Fluent in English. What We Can Offer You

We provide a competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. Equal Opportunity Statement

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

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