Customer Service Representative

Overview

This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality. Responsibilities

Communication with customers in written and via phone with defined SLA (response time) and quality standards Keeping records of customer´s interaction and contacts Researching required information using internal systems and resources Communication and coordination with CS Team members, internal departments, and GB offices Following-up in customer inquiries not immediately resolved Identifying and escalating priority issues Recommending process improvements Duties and responsibilities can be changed after arrangement Providing customers with correct and complete information Ensuring maintaining of KPIs and SLAs Ensuring the contact logging software is correctly used to allow reports and analysis Maintaining internal rules Qualifications

Secondary education degree or University degree (Bc / MA) Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken) Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken) PC literate with experience with MS Office Previous experience in Customer Service is an advantage (international environment is a significant advantage) Customer oriented Attention to detail and accuracy Enjoys a fast paced, ever-changing environment Team player Good analytical skills, focused on problem solving Ability to handle stress Multi-tasking Experience with Salesforce Seniority level

Entry level Employment type

Full-time Job function

Customer Service Industries

Technology, Information and Media

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